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Who Moved My Cheese? showed readers how to adapt to change. Fish! helped raise flagging morale. Execution guided readers to overcome the inability to get things done.

QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.

The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

The solution involves an entirely new approach. We can no longer ask, “Who dropped the ball?” “Why can’t they do their work properly?” or “Why do we have to go through all these changes?” Instead, every individual has to ask the question behind the question: “How can I improve this situation?” “What can I contribute?” or “How can I make a difference?”

Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.

Publisher ‏ : ‎ TarcherPerigee; 1st edition (September 9, 2004)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 160 pages
ISBN-10 ‏ : ‎ 0399152334
ISBN-13 ‏ : ‎ 978-0399152337
Item Weight ‏ : ‎ 10.4 ounces
Dimensions ‏ : ‎ 5.73 x 0.69 x 8.54 inches

Customers say

Customers find the book easy to read and simple. They appreciate the profound message of personal responsibility and no more victim thinking. The message is powerful and effective, bringing learning and growth. Readers describe the book as concise, practical, and worth picking up. They appreciate the short chapters and real-life examples that make principles easier to understand and remember. Overall, customers find the book useful and valuable.

AI-generated from the text of customer reviews